Refund policy
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of goods are exempt from returns. Custom-made goods can only be returned if there is a genuine defect.
Non-returnable items include:
- Gift cards
A receipt or proof of purchase is required to complete the return process.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@moda-lab.net.
Sale items (if applicable)
Only regular-priced items are eligible for refunds; sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@moda-lab.net and send your item to: Office 4008, Citadel Tower, Dubai, UAE.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate for the return value. Once the returned item is received, a gift certificate will be sent to you by mail.
If the item wasn’t marked as a gift at purchase, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Shipping
To return your product, you should mail it to: Office 4008, Citadel Tower, Dubai, Business Bay, UAE.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.